Manage Apple Business Chat chats - Amazon Connect

Manage Apple Business Chat chats

When you integrate Apple Business Chat with your Amazon Connect instance, Apple Business Chat messages behave exactly like any other chat messages arriving to your contact center.

Note

The Amazon Connect Chat service quota limits apply to Apple Business Chat. To learn more, see Amazon Connect service quotas.

Set up automatic replies

You can use Amazon Lex to set up automatic replies to chat. For a tutorial that introduces you to setting up Amazon Lex and Amazon Connect, see Add an Amazon Lex bot.