Manage Apple Messages for Business chats

When you integrate Apple Messages for Business with your Amazon Connect instance, messages from Apple Messages for Business behave exactly like any other chat messages arriving to your contact center.

Note

The Amazon Connect Chat service quota limits apply to Apple Messages for Business. To learn more, see Amazon Connect service quotas.

Set up automatic replies

You can use Amazon Lex to set up automatic replies to chat. For a tutorial that introduces you to setting up Amazon Lex and Amazon Connect, see Add an Amazon Lex bot to Amazon Connect.