Mapping ServiceNow objects to the standard profile object - Amazon Connect

Mapping ServiceNow objects to the standard profile object

This topic lists which fields in ServiceNow objects map to fields in the standard profile object in Amazon Connect Customer Profiles.

Servicenow-sys_user object

Following is a list of all the fields in a Servicenow-sys_user object

  • sys_id

  • active

  • building

  • calendar_integration

  • city

  • company

  • cost_center

  • country

  • date_format

  • default_perspective

  • department

  • edu_status

  • email

  • employee_number

  • enable_multifactor_authn

  • failed_attempts

  • first_name

  • gender

  • home_phone

  • internal_integration_user

  • introduction

  • last_login

  • last_login_device

  • last_login_time

  • last_name

  • last_password

  • ldap_server

  • location

  • locked_out

  • manager

  • middle_name

  • mobile_phone

  • name

  • notification

  • password_needs_reset

  • phone

  • photo

  • preferred_language

  • roles

  • schedule

  • source

  • state

  • street

  • sys_class_name

  • sys_created_by

  • sys_created_on

  • sys_domain.link

  • sys_domain.value

  • sys_domain_path

  • sys_id

  • sys_mod_count

  • sys_updated_by

  • sys_udpated_on

  • time_format

  • time_zone

  • title

  • user_name

  • user_password

  • web_service_access_only

  • zip

Mapping Servicenow-sys_users to a standard profile object

A subset of the fields in the Servicenow-sys_users object map to the standard profile object in Customer Profiles.

The following table lists which fields can be mapped from the Servicenow-sys_users object to the standard profile.

Servicenow-sys_users source field Customer profiles target field

sys_id

Attributes.ServiceNowSystemId

first_name

FirstName

last_name

LastName

middle_name

MiddleName

gender

Gender

email

EmailAddress

phone

PhoneNumber

home_phone

HomePhoneNumber

mobile_phone

MobilePhoneNumber

street

Address.Address1

city

Address.City

state

Address.State

country

Address.Country

zip

Address.PostalCode

The Servicenow-sys_user customer data from Servicenow object is associated with an Amazon Connect customer profile using the indexes in the following table.

Standard Index Name Servicenow-sys_user source field

_serviceNowSystemId

sys_id

For example, you can use _serviceNowSystemId and _serviceNowIncidentId as a key name with the SearchProfiles API to find an Amazon Connect customer profile. You can find the Servicenow-sys_user objects associated with a specific profile by using the ListProfileObjects API with the ProfileId and ObjectTypeName set to Servicenow-sys_user.