Mapping Zendesk objects to the standard profile

This topic lists which fields in Zendesk objects map to fields in the standard profile in Customer Profiles.

Zendesk-users object

Following is a list of all the fields in a Zendesk-users object.

• id

• url

• external_id

• email

• active

• chat_only

• customer_role_id

• role_type

• details

• last_login_at

• locale

• locale_id

• moderator

• notes

• only_private_comments

• default_group_id

• phone

• shared_phone_number

• photo

• restricted_agent

• role

• shared

• tags

• signature

• suspended

• ticket_restriction

• time_zone

• two_factor_auth_enabled

• user_fields

• verified

• report_csv

• created_at

• updated_at

Mapping Zendesk users to a standard profile

A subset of the fields in the Zendesk-users object map to the standard profile in Customer Profiles. The following table lists which fields can be mapped from the Zendesk-users object to the standard profile.

Zendesk-users source field	Standard profile target field
id	Attributes.ZendeskUserId
external_id	Attributes.ZendeskExternalId
email	EmailAddress
phone	PhoneNumber

The Zendesk-users customer data from the Zendesk object is associated with a Amazon Connect customer profile using the following indexes.

Standard Index Name	Zendesk-user source field
_zendeskUserId	Id
_zendeskExternalId	external_id

For example, you can use _zendeskUserId and _zendeskExternalId as a key name with the SearchProfiles API to find an Amazon Connect customer profile. You can find the Zendesk-users objects associated with a specific customer profile by using the ListProfileObjects API with the ProfileId and ObjectTypeName set to Zendesk-users.