# Monitor AI agent performance with observability and analytics
<a name="monitor-ai-agent-performance"></a>

After you set up your AI agents, you can monitor their performance using AI agent observability and analytics. Connect Customer provides the following capabilities to track AI agent performance:
+ **ListSpans API:** Detailed span-level data about each AI agent invocation, including tool calls and nested operations. This data is available in real-time. To learn more, see [ListSpans API guide](https://docs.aws.amazon.com/connect/latest/APIReference/API_amazon-q-connect_ListSpans.html).
+ **GetMetricDataV2 API:** Programmatic access to AI agent metrics with support for filtering and grouping. To learn more, see [GetMetricDataV2 in the Connect Customer API Reference](https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricDataV2.html) and see [Metric definitions](metrics-definitions.md) for metric definitions and calculation logic details. For the full list of AI agent metrics, see [AI agent metrics](ai-agent-metrics.md).
+ **Amazon Connect data lake:** Raw metric data available through the Connect Customer data lake for custom reporting and analysis. To learn more, see [Data type definitions](data-type-definitions.md). The following AI agent data lake tables are refreshed every 15 minutes:
  + [AI Agent](https://docs.aws.amazon.com/connect/latest/adminguide/data-type-definitions.html#data-lake-ai-agent)
  + [AI Agent Knowledge Base](https://docs.aws.amazon.com/connect/latest/adminguide/data-type-definitions.html#data-lake-ai-agent-knowledge-base)
  + [AI Prompt](https://docs.aws.amazon.com/connect/latest/adminguide/data-type-definitions.html#data-lake-ai-prompt)
  + [AI Session](https://docs.aws.amazon.com/connect/latest/adminguide/data-type-definitions.html#data-lake-ai-session)
  + [AI Tool](https://docs.aws.amazon.com/connect/latest/adminguide/data-type-definitions.html#data-lake-ai-tool)
+ **CloudWatch Streaming:** CloudWatch Logs into the entire AI journey including the conversation, spans, triggers, intents, recommendations, tools. To learn more, see [Monitor AI agents using CloudWatch](monitor-ai-agents.md).
+ **AI agent performance dashboard:** Pre-built visualizations that you can access from the Connect Customer admin website by choosing Dashboard, AI agent performance dashboard. To learn more, see [AI Agent performance dashboard](ai-agent-performance-dashboard.md).  
![AI agent performance dashboard in the Connect Customer admin website.](http://docs.aws.amazon.com/connect/latest/adminguide/images/ai-agent-performance-dashboard-overview.png)

**Topics**
+ [AI agent metrics](ai-agent-metrics.md)
+ [AI agent traces](ai-agent-traces.md)
+ [Monitor AI agents using CloudWatch](monitor-ai-agents.md)