Access Wisdom in the agent application - Amazon Connect

Access Wisdom in the agent application

If you're using the CCP that is provided with Amazon Connect, after you enable Wisdom, share the following URL with your agents so they can access it:

  • https://instance name.my.connect.aws/agent-app-v2/

If you access your instance using the awsapps.com domain, use the following URL:

  • https://instance name.awsapps.com/connect/agent-app-v2/

For help finding your instance name, see Find your Amazon Connect instance name.

By using the new URL, your agents can view the CCP and Wisdom in the same browser window.

If CCP is embedded in your agent's application, see Initialization for CCP, Customer Profiles, and Wisdom in the Amazon Connect Streams Documentation for information about how to include Wisdom.

For more information about the agent's experience using Wisdom, see Search for content using Amazon Connect Wisdom.