Port phone numbers away from Amazon Connect - Amazon Connect

Port phone numbers away from Amazon Connect

If you want to port your numbers to a different carrier, open a support case tell us. Then make arrangements with your new carrier. By letting us know, it will reduce the amount of back and forth between us and your new carrier, and it will help make the process go faster.

  1. Create a case.

  2. Choose Service limit increase.

  3. In Limit type select Amazon Connect.

  4. In Use case description, let us know that you're porting your number away, and the name of your new carrier.