Port phone numbers away from Amazon Connect - Amazon Connect

Port phone numbers away from Amazon Connect

  1. Choose Account and billing to go to the pre-populated form in the AWS Support console. You must be signed in to your AWS account to access the form.

  2. For Service, Connect (Number Management) should be selected.

  3. For Category, Phone Number Port Out should be selected.

  4. Select the required severity.

  5. Choose Next step: Additional information

  6. On the Additional information page:

    1. Enter the subject.

    2. Under Description:

      1. Let us know you're porting away.

      2. The name of your Amazon Connect instance and the numbers you are porting away.

      3. The name of your new carrier.

  7. Choose Next step: Solve now or contact us.

  8. On the Solve now or contact us page:

    1. Choose the Contact us tab and select your Preferred contact language and your preferred contact method.

  9. Choose Submit.

  10. The Amazon Connect team will review your ticket and get back to you.

Here's what happens next:

  1. AWS Support contacts you, indicating that you should begin the process with the winning carrier.

  2. The winning carrier will request that you provide them with following information:

    • Proof of ownership of the numbers you want to port away. Provide them with screenshots of the Amazon Connect instance with the phone numbers you want to port away, and screenshots of your AWS bill.

    • Usually the winning carrier will require a LOA (Letter of Authorization) that you need to complete. It's important that you provide the correct contact details from your AWS bill.

  3. The winning carrier will send the request to AWS Support.

  4. AWS Support will verify that the request from the winning carrier matches the information we have about who owns those numbers. If all details match exactly, we will approve the request.

    Important

    Verifying the authenticity of the winning carrier's port-out request is critical for the security of your phone number. If the contact details are not correct (for example, there's a name mismatch), your port-out request may be rejected, causing delays and requiring you to resubmit your request.

  5. The winning carrier will complete the port-out request on the date and time that you establish with them. Work with the winning carrier to complete the remainder of the port-out process to ensure a seamless transition.