Pre-chat authentication using the Amazon Connect StartChatContact API

PDFRSS

Customers who authenticate in your website or mobile application before starting a chat can be recognized as authenticated when a chat is initiated. You can do this by using the StartChatContact API.

After an authenticated customer starts a chat, set their status using the parameters in the StartChatContact API, as shown in the following code snippet:

"SegmentAttributes": {
    "connect:CustomerAuthentication" : { 
        "ValueMap": {
            "Status": {
                "ValueString": "AUTHENTICATED"
            }
        }
    },
    "CustomerId": "12345"

CustomerId is an optional field to identify the customer. This can be either an Amazon Connect Customer Profiles ID or a custom identifier from an external system, such as a CRM.