

# Publish a forecast in Connect Customer
<a name="publish-forecast"></a>

When you publish a forecast, you make it visible to other users, such as capacity planners and schedulers, so that they can use the forecasts for capacity planning and scheduling.

**Important**  
Connect Customer retains only the last published forecast. We strongly advise you to download the last published forecast before publishing a new one because the last forecast will be permanently replaced. For instructions, see [Download last published forecast](#download-last-publish-forecast).

1. Log in to the Connect Customer admin website with an account that has security profile permissions for **Analytics and Optimization**, **Forecasting - Publish**. 

   For more information, see [Assign permissions](required-optimization-permissions.md). 

1. On the Connect Customer navigation menu, select **Analytics and optimization**, **Forecasting**.

1. On the **Forecasts** tab, choose the forecast. 

1. Choose **Actions**, **Publish forecast**.

1. Choose the forecasts.

   The status is **Complete** for successfully published forecasts. When publish fails, the status is **Publish failed**.

## Download the last published forecast
<a name="download-last-publish-forecast"></a>

1. Log in to the Connect Customer admin website with an account that has security profile permissions for **Analytics**, **Forecasting - Edit**. 

   For more information, see [Assign permissions](required-optimization-permissions.md). 

1. On the Connect Customer navigation menu, select **Analytics and optimization**, **Forecasting**.

1. On the **Forecasts** tab, choose the forecast. 

1. Choose **Actions**, **Download last published forecast**.

1. We recommend choosing **click here** as shown in the following image. This enables you to specify the name of the downloaded file and the location. Otherwise, the file is saved to your **Downloads** folder and its name is a generated number.  
![The forecast page, the click here link to start the download.](http://docs.aws.amazon.com/connect/latest/adminguide/images/wfm-forecasting-download-last-published-click-here.png)