Release ported numbers that you no longer need
You do not have to keep phone numbers assigned to your Amazon Connect instance.
When a phone number is released from your Amazon Connect instance:
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You will no longer be charged for it.
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You cannot reclaim the phone number.
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Amazon Connect reserves the right to allow it to be claimed by another customer.
To release a phone number
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Log in to your contact center at https://
instance name.my.connect.aws/. To find the name of your instance, see Find your Amazon Connect instance ID/ARN. -
On the navigation menu, choose Routing, Phone numbers.
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Choose the phone number you want to release, and then choose Release.
If the phone number is associated with a contact flow, that flow will be deactivated until another number is associated with it.
When customers call the phone number you have released, they will get a message that it is not a working phone number.
