Permissions required to view real-time metrics reports - Amazon Connect

Permissions required to view real-time metrics reports

To view real-time metrics reports, you need to be assigned to a security profile that has Access metrics permission.

To create, share, and publish saved reports, you need the Saved reports, Create permission.

To view the agent's hierarchy information in a real-time metrics report, which can include their location and skill set data, you need the View - Agent hierarchy permission: