Embed the CCP into Salesforce
The core functionality of the Amazon Connect CTI Adapter provides a WebRTC browser-based Contact Control Panel (CCP) within Salesforce. The Amazon Connect CTI integration consists of two components:
For a detailed walk-through and setup of the full CTI Adapter
capabilities for Salesforce Lightning, see the
Amazon Connect CTI Adapter for Salesforce Lightning installation guide
For the CTI Adapter for Salesforce Classic, see the Amazon Connect CTI Adapter for Salesforce Classic installation guide
We recommend that you initially install the package into your Salesforce sandbox. After the package is installed, you can configure your Salesforce Call Center configuration within Salesforce.