Amazon Connect and Salesforce integration - Amazon Connect

Amazon Connect and Salesforce integration

The core functionality of the Amazon Connect CTI Adapter provides a WebRTC browser-based Contact Control Panel (CCP) within Salesforce. The Amazon Connect CTI integration consists of two components:

For a detailed walk-through and setup of the full CTI Adapter capabilities for Salesforce Lightning, see the Amazon Connect CTI Adapter v5 for Salesforce Lightning installation guide.

For the CTI Adapter for Salesforce Classic, see the Amazon Connect CTI Adapter v5 for Salesforce Classic installation guide.

We recommend that you initially install the package into your Salesforce sandbox. After the package is installed, you can configure your Salesforce Call Center configuration within Salesforce.