Embed the CCP into Salesforce

The core functionality of the Amazon Connect CTI Adapter provides a WebRTC browser-based Contact Control Panel (CCP) within Salesforce. The Amazon Connect CTI integration consists of two components:

• A managed Salesforce package

• An AWS Serverless application deployed to your AWS environment

For a detailed walk-through and setup of the full CTI Adapter capabilities for Salesforce Lightning, see the Amazon Connect CTI Adapter for Salesforce Lightning installation guide.

For the CTI Adapter for Salesforce Classic, see the Amazon Connect CTI Adapter for Salesforce Classic installation guide.

We recommend that you initially install the package into your Salesforce sandbox. After the package is installed, you can configure your Salesforce Call Center configuration within Salesforce.