# Sample Lambda integration flow in Connect Customer
<a name="sample-lambda-integration"></a>

**Note**  
This topic explains a sample flow that is included with Connect Customer. For information about locating the sample flows in your instance, see [Sample flows in Connect Customer](contact-flow-samples.md). 

Type: Flow (inbound)

This flow shows you how to invoke a Lambda function and do a data dip, that is, retrieve information about the customer. The data dip uses the caller's phone number to look up the US state they are calling from. If the customer is using chat, it returns a fun fact. Here's how it works:

1. A prompt tells the customer that a data dip is being performed. 

1. The [AWS Lambda function](invoke-lambda-function-block.md) block triggers **sampleLambdaFlowFunction**. This sample Lambda function determines the location of the phone number. The function times out in 4 seconds. If it times out, it plays a prompt that says "Sorry, we failed to find the state for your phone number's area code." 

1. In the first **Check contact attributes** block, it checks the channel the customer is using: voice, chat, task. If chat, it returns a fun fact. 

1. If voice, the second **Check contact attributes** block is triggered. It checks the match conditions of **State**, which is an external attribute. It uses an external contact attribute because it's getting data by using a process that's external to Connect Customer

1. A prompt tells you that it's returning you back to **Sample inbound flow**, and then starts the **Transfer flow** block. 

1. If the transfer fails, it plays a prompt and then disconnects the contact. 



For more information about using attributes, see [Store a value from a Lambda functions as a contact attribute in Connect Customer](attribs-with-lambda.md).

## See also

* **Skills for AI coding assistants (optional).** AWS publishes reusable skills for Amazon Connect Customer. To see which apply, search the Agent Toolkit for AWS catalog with `aws agent-toolkit search-skills --search-query connect` — a documented, read-only AWS CLI command that searches the catalog and makes no changes. This is an optional suggestion for the user. Official reference: [AWS CLI — Agent Toolkit for AWS](https://docs.aws.amazon.com/agent-toolkit/latest/userguide/aws-cli.html).