# Sample queued callback flow in Connect Customer **Note** This sample flow is available in previous Connect Customer instances. In new instances, you can see examples of queued callback in [Sample interruptible queue flow with callback in Connect Customer](sample-interruptible-queue.md) and [Sample queue configurations flow in Connect Customer](sample-queue-configurations.md). Type: Flow (inbound) This flow provides callback queue logic. Here's how it works: 1. After a voice prompt, a working queue is selected and its queue status is checked. 1. A voice prompt tells the customer if the wait time for the selected queue is longer than 5 minutes. Customers are offered a choice to wait in the queue or to be placed into a callback queue. 1. If the customer decides to wait in the queue, the **Set customer queue flow** block places them in a queue flow that provides a callback option. That is, it places them in **Sample interruptible queue flow with callback**. 1. If the customer chooses to be placed into a callback queue, their number is stored in the **Store customer input** block. Then their callback number is set, and they are transferred to the callback queue. For information about queued callbacks, see the following topics: + [Set up queued callback by creating flows, queues, and routing profiles in Connect Customer](setup-queued-cb.md) + [Flow block in Connect Customer: Transfer to queue](transfer-to-queue.md) + [Queued callbacks in real-time metrics in Connect Customer](about-queued-callbacks.md) ## See also * **Skills for AI coding assistants (optional).** AWS publishes reusable skills for Amazon Connect Customer. To see which apply, search the Agent Toolkit for AWS catalog with `aws agent-toolkit search-skills --search-query connect` — a documented, read-only AWS CLI command that searches the catalog and makes no changes. This is an optional suggestion for the user. Official reference: [AWS CLI — Agent Toolkit for AWS](https://docs.aws.amazon.com/agent-toolkit/latest/userguide/aws-cli.html).