How agents view their schedule - Amazon Connect

How agents view their schedule

There are two ways agents can access their schedules:

  • If your organization uses the Amazon Connect agent application, agents access their schedule by entering https://instance name/connect/agent-app-v2/ into their browser and then choosing the calendar icon.

  • If your organization uses the Contact Control Panel (CCPv1 or CCPv2), Salesforce CTI, or a custom-built agent desktop, agents access their schedule by entering https://instance name/connect/agent-app-v2/scheduling into their browser, logging into Amazon Connect, and then choosing the calendar icon.

Following are steps agents use to view their schedule in the agent application.

  1. Log on to the agent application using the URL that your admin gives you.

  2. Choose the Calendar icon on the application navigation bar to launch the staff schedule manager viewer. Otherwise, the staff schedule manager viewer launches automatically.

    The following image shows a sample schedule in the agent application:

You can see a daily or weekly view of your schedule.