View your schedule - Amazon Connect

View your schedule

If your organization uses the forecasting, capacity planning, and scheduling features of Amazon Connect you can view your schedule in the agent workspace, the Contact Control Panel (CCPv1 or CCPv2), the Salesforce CTI, or a custom-built agent desktop.

Following are steps you use to view your schedule in the agent workspace.

  1. Log on to the agent workspace using the URL that your admin gives you (for example, https://[instance name].my.connect.aws/ccp-v2/).

  2. Choose the Calendar icon on the application navigation bar to launch the staff schedule manager viewer. Otherwise, the staff schedule manager viewer launches automatically.

    The following image shows a sample schedule in the agent workspace:

You can see a daily or weekly view of your schedule.