Search contact flow logs - Amazon Connect

Search contact flow logs

Before you can search contact flow logs, you must first enable contact flow logging.

Logs will be created for conversations that occur after logging is enabled.

To search contact flow logs

  1. Open Amazon CloudWatch console, go to Logs, Log groups.

  2. Choose the log group for your instance.

    A list of log streams will be displayed.

  3. To search all the log streams in the instance, choose Search log group.

  4. In the search box, enter the string you want to search for, for example, all or a portion of the contact ID.

  5. After a couple of moments (longer depending on how big your log is), Amazon CloudWatch returns results.

  6. You can open each event to see what happened. The following image shows the event for when a Play prompt block runs in a contact flow.