Flow block in Amazon Connect: Set logging behavior
This topic defines the flow block for enabling flow logs to track events as contacts interact with flows.
Description
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Enables flow logs so you can track events as contacts interact with flows.
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Flow logs are stored in Amazon CloudWatch. For more information, see Flow logs stored in an Amazon CloudWatch log group.
Supported channels
The following table lists how this block routes a contact who is using the specified channel.
Channel | Supported? |
---|---|
Voice |
Yes |
Chat |
Yes |
Task |
Yes |
Yes |
Flow types
You can use this block in the following flow types:
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All flows
Properties
The following image shows the Properties page of the Set logging behavior block. It has two options: enable logging behavior, or disable it.

Scenarios
See these topics for more information about flow logs: