Show agent queues in a Queues table - Amazon Connect

Show agent queues in a Queues table

By default agent queues don't appear in a Queues table in a historical metrics report. You can choose to show them.

To show agent queues in a Queues table

  1. In a historical metrics report, choose the Settings icon.

  2. Choose Filters, Show agent queues, Agent queues, and then use the drop-down to choose the agent's queues you want to include in the table.

  3. Choose Apply. The agent queues you selected appear in the Queues table in the historical metrics report.