Use SSML tags to personalize text-to-speech - Amazon Connect

Use SSML tags to personalize text-to-speech

When you add a prompt to a contact flow, you can use SSML tags to provide a more personalized experience for your customers. SSML tags are a way to control how Amazon Polly generates speech from the text you provide.

The default setting in a contact flow block for interpreting text-to-speech is Text. To use SSML for text to speech in your contact flow blocks, set the Interpret as field to SSML as shown in the following image.


                Image of the settings for a contact flow block showing the Text to speech
                        Interpret as field set to SSML.