Standard case definition - Amazon Connect

Standard case definition

The following table lists all the fields in the Customer Profiles standard case object.

Standard case field Data type Description

CaseId

String

The unique identifier of a standard case.

Title

String

The case's title

Summary

String

The case's summary.

Status

String

The case's status.

Reason

String

The case's reason.

CreatedBy

String

The case's creator.

CreatedDate

String

The case's date created.

UpdatedDate

String

The case's date updated.

ClosedDate

String

The case's date closed.

AdditionalInformation

String

Any additional information relevant to the case.

DataSource

String

The case's data source.

Attributes

String-to-string map

Key-value pair of attributes of a standard case.