Standard case definition

The following table lists all the fields in the Customer Profiles standard case object.

Standard case field	Data type	Description
CaseId	String	The unique identifier of a standard case.
Title	String	The case's title
Summary	String	The case's summary.
Status	String	The case's status.
Reason	String	The case's reason.
CreatedBy	String	The case's creator.
CreatedDate	String	The case's date created.
UpdatedDate	String	The case's date updated.
ClosedDate	String	The case's date closed.
AdditionalInformation	String	Any additional information relevant to the case.
DataSource	String	The case's data source.
Attributes	String-to-string map	Key-value pair of attributes of a standard case.

The standard case objects are indexed by the keys in the following table.

Standard index name	Standard case field
_caseId	CaseId

For example, you can use _caseId as a key name with the SearchProfiles API to find a profile that has a case whose CaseId matches with the search value. You can find the standard case objects associated with a specific profile by using the ListProfileObjects API with the ProfileId and ObjectTypeName set to _case.