Supervisor override
Mangers can override the system approval for OT/VTO and force Decline a request by clicking on the vertical ellipses next to the agent name. This option is shown in the following image of the Overtime pane.
Mangers can override the system approval for OT/VTO and force Decline a request by clicking on the vertical ellipses next to the agent name. This option is shown in the following image of the Overtime pane.