Amazon Connect call simulation

Amazon Connect call simulation capabilities enable you to simulate your contact center experiences, including self-service interactions and post-contact activities such as automated surveys. With minimal configuration within Amazon Connect, you can set up and run automated tests using the new visual test configuration experience. The test designer allows you to specify which experiences to observe, what attributes to assert and validate when the test reaches the expected interaction, and whether the validation of the experience passes or fails.

After test execution, you can review a summary of the results, highlighting where the tests deviated from the expected path or outcome of the interaction. This allows you to identify areas where changes in your contact flow are needed to ensure the desired experience is achieved. These call simulation capabilities empower you to rapidly validate changes to your workflows and confidently deploy new experiences, adapting to your ever-changing business needs.

You can create these configurations through the user interface using the new visual call simulation designer or via programmatic APIs. This section explains the different UI components that enable and facilitate the use of Connect's call simulation capabilities.