Third-party numbers - Amazon Connect

Third-party numbers

This topic applies to customers who are working with an Amazon Connect Partner.

To add numbers to your service with an Amazon Connect Partner
  1. If you have an AWS Support account, go to Support Center and submit a ticket.

    Otherwise, open the AWS Management Console and choose Amazon Connect, Support, Create case, Looking for service limit increases.

  2. Add your Contact Center Instance ARN.

  3. Specify your Region, and choose 3rd Party Number Mapping.

  4. In the Use case description box, add the name of your Partner and the numbers you want to load.

  5. Choose a Contact option and then Submit.