Third-party numbers
This topic applies to customers who are working with an Amazon Connect Partner
To add numbers to your service with an Amazon Connect Partner
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If you have an AWS Support account, go to Support Center
and submit a ticket. Otherwise, open the AWS Management Console
and choose Amazon Connect, Support, Create case, Looking for service limit increases. -
Add your Contact Center Instance ARN.
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Specify your Region, and choose 3rd Party Number Mapping.
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In the Use case description box, add the name of your Partner and the numbers you want to load.
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Choose a Contact option and then Submit.