Map third-party numbers to your Amazon Connect account

In some countries you may need to obtain a third-party phone number that is hosted directly by a carrier in that country instead of being hosted by Amazon Connect. The carrier is interconnected with Amazon Connect and provides billing services. In these situations you need to open a ticket to AWS Support to map your AWS account ID and Amazon Connect instance to the phone number.

To map third-party numbers to your account

Submit an Amazon Connect support ticket to map third-party numbers. Following are instructions if you don't have an AWS Support account.

1. Go to Support Center and choose Create a case.

2. Choose Account and billing.

3. In the Service box, use the dropdown list to choose Connect (Number Management).

4. In the Category box, choose 3rd Party Mapping.

5. In the Severity box, select the severity for your situation.

6. Choose Next step: Additional information.

7. On the Additional information page:

   1. Enter the subject.

   2. Under Description, include as much information as possible about your request, such as your instance ARN, phones numbers, flows, and more.

8. Under Help us resolve your case faster, provide all of the required information.

9. Choose Next step: Solve now or contact us.

10. On the Solve now or contact us page:

    1. Choose the Contact us tab and select your Preferred contact language and your preferred contact method.

11. Choose Submit.

12. The Amazon Connect team will review your ticket and get back to you.