Transfer chats to another queue
When a chat is transferred from a bot to an agent, or from an agent to another queue, all context is preserved. This context lets the next agent read all previous messages in that contact.
To transfer a customer to another queue
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Choose the Quick Connect button at the bottom of the CCP page.
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Choose or search for the queue you want to transfer to, and then choose the transfer button.
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You'll see a confirmation message: Chat transferred. You're now doing After Contact Work (ACW) for the customer. Choose Close to end the contact.
