Transfer a task to another agent or queue in the Amazon Connect Contact Control Panel (CCP) - Amazon Connect

Transfer a task to another agent or queue in the Amazon Connect Contact Control Panel (CCP)

You can transfer a task that's assigned to you to another agent or queue.

  1. Open the task you want to transfer, and then choose the quick connect icon.

    A connected task, the quick connect button.

  2. Choose from the list of people or destinations listed under Quick connects, and then choose the transfer icon.

    The quick connect page, the agent quick connect, the transfer icon.