Part 2: Add Intents to Your Amazon Lex Bot - Amazon Connect

Part 2: Add Intents to Your Amazon Lex Bot

An intent is the action the user wants to perform. In this part, add two intents to the bot. Each intent represents a reason that users call the Help Desk: password reset and network issues.

  1. In the Amazon Lex console, choose the Editor tab.

  2. Choose the + icon next to Intents, and choose Create new intent.

  3. In the Add intent box, choose + Create intent.

  4. Name the intent PasswordReset and choose Add.

  5. Choose the + icon next to Intents again, and add an intent for NetworkIssue.

Go to the next topic, Part 3: Add Sample Utterances.