Step 2: Add permissions to Amazon Lex bot - Amazon Connect

Step 2: Add permissions to Amazon Lex bot

To use a bot in your flow, add it to your Amazon Connect instance.

  1. Open the Amazon Connect console (https://console.aws.amazon.com/connect/).

  2. Choose the name of the instance that you created.

    The Amazon Connect virtual contact center instances page, the instance alias.

  3. Do not log in on the name page (this method of logging in is for emergency access only). Rather, choose Flows.

    The Amazon Connect left-side navigation pane, the flows option.

  4. Under Amazon Lex, use the drop-down arrow to choose HelpDesk. Under Alias, choose TestBotAlias, and then choose + Add Lex Bot, and then choose Add Amazon Lex Bot.

    The flows page, the Amazon Lex section.

  5. When you're done, choose Amazon Connect to navigate back to instances page.

    The instance name in a breadcrumb at the top of the Contact flows page.

  6. Choose the access URL of your instance.

    The Amazon Connect console, the Account overview page, the Access information section, the Access URL.

    The Access URL takes you back to the Amazon Connect dashboard.