Part 3: Add Sample Utterances - Amazon Connect

Part 3: Add Sample Utterances

After defining the intents, add some sample utterances. Utterances are what a customer might say or chat to the bot.

  1. In the Amazon Lex console, select the PasswordReset intent.

  2. Add the sample utterance I forgot my password, and choose the + icon.

  3. Add the utterance reset my password.

    The sample utterances look like what's shown in the following image.

  4. Select the NetworkIssue intent.

  5. Add a sample utterance, such as I can't access the internet, and choose +.

  6. Repeat step 5 to add the utterance my email is down.

    The sample utterances look like what's shown in the following image.

Go to Part 4: Build and Test the Amazon Lex Bot.