Step 5: Assign the contact flow to the phone number - Amazon Connect

Step 5: Assign the contact flow to the phone number

  1. On the navigation menu, go to Routing, Phone Numbers.

  2. Choose your phone number.

  3. Use the drop-down box to choose the contact flow you just created, and then choose Save.

Everything is all set up! Now you're ready to test your IT Help Desk. Go to Step 6: Test a custom voice and chat experience.