Step 3: Claim a phone number - Amazon Connect

Step 3: Claim a phone number

In this step, you set up a phone number so that you can experiment with Amazon Connect.

  1. On the navigation menu, choose Channels, Phone numbers.

  2. On the right side of the page, choose Claim a number.

  3. Select the DID (Direct Inward Dialing) tab. Use the drop-down arrow to choose your country/region. When numbers are returned, choose one.

  4. Write down the phone number. You call it later in this tutorial.

  5. In the Description box, type this note: this number is for testing.

  6. In the Flow / IVR box, choose the drop-down arrow, and then choose Sample inbound flow (first contact experience).

  7. Choose Save.

Congratulations! You set up your instance and claimed a phone number. Now you're ready to experience how chat and voice work in Amazon Connect. Go to Tutorial 2: Test the sample voice and chat experience.