Step 3: Claim a phone number - Amazon Connect

Step 3: Claim a phone number

In this step, you set up a phone number so that you can experiment with Amazon Connect.

  1. On the Amazon Connect navigation menu, choose Channels, Phone numbers.

    The Amazon Connect navigation menu, channels icon, phone numbers option.
  2. On the right side of the Manage Phone numbers page, choose Claim a number.

    The Manage phone numbers page, the Claim a number button.
  3. Select the DID (Direct Inward Dialing) tab. Use the drop-down arrow to choose your country/region. If you're in the US, you can specify the area code you want for your number, and only available numbers with that area code will be displayed. When numbers are returned, choose one.

    The Claim phone number page, DID (Direct Inward Dialing) tab.
  4. Write down the phone number. You call it later in this tutorial.

  5. In the Description box, type this note: this number is for testing.

    The Description box, the flow IVR dropdown menu.
  6. In the Flow / IVR box, choose the drop-down arrow, and then choose Sample inbound flow (first contact experience).

  7. Choose Save.

Congratulations! You set up your instance and claimed a phone number. Now you're ready to experience how chat and voice work in Amazon Connect. Go to Tutorial 2: Test the sample voice and chat experience.