Step 2: Handle a chat contact
In Step 1, you used the Contact Control Panel (CCP) to manage a voice contact. In this step, you experience how to use the CCP to manage a chat contact.
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Choose the chat bubble to start a chat.
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The Sample inbound flow automatically transfers to you a queue. However, you can type a message as the customer and the agent receives it. For example, I need help resetting my password.
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In the CCP, accept the incoming chat.
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Use the CCP to send chat messages to the customer.
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When you're done chatting, choose End chat. Then in the CCP, choose Close contact.
Congratulations! You've experienced what it's like to chat using Amazon Connect.
Next, try Tutorial 3 to set up an IT Help Desk. It shows you how to set up routing, create a flow, and then test the custom voice and chat experience. Go to Tutorial 3: Create an IT help desk.
