Update an Apple Business Chat integration - Amazon Connect

Update an Apple Business Chat integration

You will need to update your Apple Business Chat integration if you want to change the contact flow ID or other information.

  1. Open an AWS Support ticket.

    If prompted, login using your AWS account.

  2. In the Use case description box, copy and paste the following template to indicate this is an update request:

    Subject: Update Apple Business Chat Integration request Body: Apple Business Chat Account ID (required): enter your current account ID change to new account ID Apple Token (required): enter your token Amazon Connect Instance ARN (required): enter your current instance ARN change to new instance ARN Amazon Connect Contact Flow ID (required): enter your current contact flow ID change to new contact flow ID

    If you update your Amazon Connect Instance ARN, you must also update your contact flow ID.

    The following image shows an example of a completed ticket:

  3. Expand Contact options, and then choose your Preferred contact language, and then choose Web as the contact method, if it's not selected by default.

  4. Choose Submit.

  5. AWS Support will work directly with the Amazon Connect team on your request and follow up with any additional questions.