Update a historical metrics report - Amazon Connect

Update a historical metrics report

After you save a report, you can update it at any time.

To update a historical metrics report

  1. Log in to your contact center at https://instance name.my.connect.aws/.

  2. Choose Metrics and quality, Saved reports.

  3. From the Historical metrics tab, choose the name of the report. Choose the gear icon, update the report settings as needed, and choose Apply.

  4. To update the current report, choose Save. To save your changes to a new report, choose Save as.