# Upgrade to the latest Connect Customer Contact Control Panel (CCP).
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The URL for the latest Contact Control Panel (CCP) ends with **ccp-v2**

You only need to upgrade to the latest CCP if you're using one the following options:
+ [The URL for your CCP ends with **/ccp\#**](upgrade-browser-ccp.md)
+ [You use the Connect Customer Streams API](upgrade-ccp-streams-api.md). The URL associated with `initCCP()` ends with **/ccp\#**

If you’re still unsure whether your using the latest CCP, go to [Compare the earlier and latest CCP](upgrade-browser-ccp.md#ui-comparison) to see if your CCP looks like the latest one. 

## Upgrade on your own schedule, before your automatic upgrade date
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To upgrade to the latest CCP before your automatic upgrade date, use the steps in the following sections: 
+ [Upgrade your Contact Control Panel (CCP) when your CCP URL ends with /ccp\#](upgrade-browser-ccp.md)
+ [Upgrade your Contact Control Panel (CCP) when using the Connect Customer Streams API](upgrade-ccp-streams-api.md)

## Upgrade later, automatically
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If you don't want to upgrade now, you can choose to wait until your scheduled upgrade date. 

Between now and your scheduled upgrade date, we recommend the following change management steps:
+ Compare how the upgraded CCP differs from the earlier one. For side-by-side visuals, see [Compare the earlier and latest CCP](upgrade-browser-ccp.md#ui-comparison).
+ Upgrade your CCP in a test environment. Use the latest CCP to learn how it's different, and to check your configurations. 
+ Communicate to your agents when the upgrade is going to take place.
+ Train your agents to help them get ready.

## Schedule for the automatic upgrade
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Your automatic upgrade date is dependent on your usage. Following is the schedule for when we will start migrating environments:
+ <100 weekly minutes - start migrating on August 16, 2024
+ <1K weekly minutes - start migrating on August 30, 2024
+ <10K weekly minutes - start migrating on September 13, 2024
+ <100K weekly minutes - start migrating on October 4, 2024
+ >100K weekly minutes - start migrating on November 1, 2024