How to Use the Channel Contact Attribute - Amazon Connect

How to Use the Channel Contact Attribute

You can personalize the customer's experience based on the channel that they use to contact you. Here's what you do:

  1. Add a Check contact attributes block to the beginning of your contact flow.

  2. Configure the block as shown in the following image:

  3. If the customer is contacting you through chat, specify what should happen next.

  4. If the customer is contacting you through a call (No Match), specify the next step in the flow.