Visualize: Queue dashboard - Amazon Connect

Visualize: Queue dashboard

You can now visualize historical queue data using time series graphs to help identify patterns, trends, and outliers such as Service Level, Contacts Queued, and Average Handle Time.

To view your queue data, select View queue graphs from the queue dropdown.

Once selected, you will be directed to the queue visualization dashboard where you can configure a time range of up to 24 hours and select the channel of your choice. You also have the ability to customize the service level thresholds. The Queue dashboard will automatically refresh every 15 minutes.