Accept incoming calls - Amazon Connect

Accept incoming calls

  1. Whenever you set your status in the CCP to Available, Amazon Connect can deliver calls to you, based on the settings in your routing profile.

  2. When a call arrives, choose the Accept call button.

  3. Before you're connected to the contact, Amazon Connect announces the name of the originating queue.

  4. You're now talking to the contact.

  5. You have 20 seconds to accept or reject a contact. If you miss a call, it will look similar to the following image. Choose Clear contact so you can accept another call.