Embed the Amazon Connect Contact Control Panel (CCP) into Zendesk

To integrate Amazon Connect and Zendesk, you need:

• An Amazon Connect instance.

• A Zendesk Support account and the Contact Center add-on, or a Zendesk trial account.

• A Zendesk for Contact Center instance configured by Zendesk.

Before installing the Zendesk for Contact Center app you need to connect your Zendesk for Contact Center instance to your Amazon Connect instance using a CloudFormation stack installation. The template for this will be provided to you by Zendesk when your Zendesk for Contact Center instance is set up.

After your Zendesk for Contact Center instance is created and linked to your Amazon Connect instance, install and configure the Zendesk for Contact Center app in your Zendesk Support account, and then connect the app with your Zendesk for Contact Center instance.

For more information, see the Zendesk for Contact Center documentation.