Categories - Amazon Connect Contact Lens

Categories

Provides the category rules that are used to automatically categorize contacts based on uttered keywords and phrases.

Contents

MatchedCategories

The category rules that have been matched in the analyzed segment.

Type: Array of strings

Array Members: Minimum number of 0 items. Maximum number of 150 items.

Length Constraints: Minimum length of 1. Maximum length of 256.

Pattern: .*\S.*

Required: Yes

MatchedDetails

The category rule that was matched and when it occurred in the transcript.

Type: String to CategoryDetails object map

Map Entries: Minimum number of 0 items. Maximum number of 150 items.

Key Length Constraints: Minimum length of 1. Maximum length of 256.

Key Pattern: .*\S.*

Required: Yes

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: