Transcript - Amazon Connect Contact Lens

Transcript

A list of messages in the session.

Contents

BeginOffsetMillis

The beginning offset in the contact for this transcript.

Type: Integer

Valid Range: Minimum value of 0.

Required: Yes

Content

The content of the transcript.

Type: String

Length Constraints: Minimum length of 1.

Pattern: .*\S.*

Required: Yes

EndOffsetMillis

The end offset in the contact for this transcript.

Type: Integer

Valid Range: Minimum value of 0.

Required: Yes

Id

The identifier of the transcript.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Pattern: .*\S.*

Required: Yes

IssuesDetected

List of positions where issues were detected on the transcript.

Type: Array of IssueDetected objects

Array Members: Minimum number of 0 items. Maximum number of 20 items.

Required: No

ParticipantId

The identifier of the participant.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Pattern: .*\S.*

Required: Yes

ParticipantRole

The role of participant. For example, is it a customer, agent, or system.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Pattern: .*\S.*

Required: Yes

Sentiment

The sentiment detected for this piece of transcript.

Type: String

Valid Values: POSITIVE | NEUTRAL | NEGATIVE

Required: Yes

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: