Using the Log Files - NICE DCV

Using the Log Files

Use the NICE DCV client log files to identify and troubleshoot problems with your NICE DCV client. Logs aren't enabled by default on Windows clients. After logs are enabled, the log files are stored in the following location on your NICE DCV client:

  • Windows client

    C:\ProgramData\client.log
    Note

    By default, the ProgramData folder might be hidden. If you don't see the ProgramData folder, set your file browser to show hidden items. Alternatively, enter %programdata% in the address bar and press Enter.

  • Linux or macOS client

    ~/.local/share/NICE/dcvviewer/log/viewer.log
To enable NICE DCV to store log files on a Windows client

  1. Navigate to the folder where the dcvviewer.exe file is located. (By default, this is C:\Program Files (x86)\NICE\DCV\Client\bin\.) Then, open a command prompt window.

  2. Launch NICE DCV client using the command line interface.

    dcvviewer --log-level info --log-file-name C:/ProgramData/client.log

    Or add the following configuration to the connection file:

    [debug]
logfilename=C:/ProgramData/client.log
loglevel=info