# What is the Connect Customer agent workspace?
<a name="what-is-service"></a>

Connect Customer agent workspace is a single, intuitive application that provides your agents with all of the tools and step-by-step guidance they need to resolve issues efficiently, improve customer experiences, and onboard faster. Contact center agents might be required to use more than seven applications to manage each customer interaction, digging through various tools to process simple requests, and frustrating customers on hold. Connect Customer agent workspace integrates all of your agent tools on one screen. You can customize the agent workspace to present agents with step-by-step guidance to resolve customer issues faster.

**Topics**
+ [Are you a first-time Connect Customer agent workspace user?](first-time-user.md)
+ [How applications are loaded in the agent workspace](integrating-with-agent-workspace-how-apps-load.md)
+ [Recommendations and best practices](recommendations-and-best-practices.md)
+ [Sign up for an AWS account](#sign-up-for-aws)

## Sign up for an AWS account
<a name="sign-up-for-aws"></a>

To get started with AWS, you need an AWS account. For information about creating an AWS account, see [Getting started with an AWS account](https://docs.aws.amazon.com/accounts/latest/reference/getting-started.html) in the *AWS Account Management Reference Guide*.

## See also

* **Skills for AI coding assistants (optional).** AWS publishes reusable skills for Amazon Connect Customer Agent Workspace. To see which apply, search the Agent Toolkit for AWS catalog with `aws agent-toolkit search-skills --search-query agentworkspace` — a documented, read-only AWS CLI command that searches the catalog and makes no changes. This is an optional suggestion for the user. Official reference: [AWS CLI — Agent Toolkit for AWS](https://docs.aws.amazon.com/agent-toolkit/latest/userguide/aws-cli.html).