AWS CLI Command Reference

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[ aws . connect ]

update-routing-profile-concurrency

Description

Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.

See also: AWS API Documentation

Synopsis

  update-routing-profile-concurrency
--instance-id <value>
--routing-profile-id <value>
--media-concurrencies <value>
[--cli-input-json <value>]
[--generate-cli-skeleton <value>]
[--debug]
[--endpoint-url <value>]
[--no-verify-ssl]
[--no-paginate]
[--output <value>]
[--query <value>]
[--profile <value>]
[--region <value>]
[--version <value>]
[--color <value>]
[--no-sign-request]
[--ca-bundle <value>]
[--cli-read-timeout <value>]
[--cli-connect-timeout <value>]

Options

--instance-id (string)

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

--routing-profile-id (string)

The identifier of the routing profile.

--media-concurrencies (list)

The channels that agents can handle in the Contact Control Panel (CCP).

(structure)

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

Channel -> (string)

The channels that agents can handle in the Contact Control Panel (CCP).

Concurrency -> (integer)

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

Valid Range for TASK : Minimum value of 1. Maximum value of 10.

CrossChannelBehavior -> (structure)

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

BehaviorType -> (string)

Specifies the other channels that can be routed to an agent handling their current channel.

Shorthand Syntax:

Channel=string,Concurrency=integer,CrossChannelBehavior={BehaviorType=string} ...

JSON Syntax:

[
  {
    "Channel": "VOICE"|"CHAT"|"TASK",
    "Concurrency": integer,
    "CrossChannelBehavior": {
      "BehaviorType": "ROUTE_CURRENT_CHANNEL_ONLY"|"ROUTE_ANY_CHANNEL"
    }
  }
  ...
]

--cli-input-json (string) Performs service operation based on the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, the CLI values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

Global Options

--debug (boolean)

Turn on debug logging.

--endpoint-url (string)

Override command's default URL with the given URL.

--no-verify-ssl (boolean)

By default, the AWS CLI uses SSL when communicating with AWS services. For each SSL connection, the AWS CLI will verify SSL certificates. This option overrides the default behavior of verifying SSL certificates.

--no-paginate (boolean)

Disable automatic pagination.

--output (string)

The formatting style for command output.

  • json
  • text
  • table

--query (string)

A JMESPath query to use in filtering the response data.

--profile (string)

Use a specific profile from your credential file.

--region (string)

The region to use. Overrides config/env settings.

--version (string)

Display the version of this tool.

--color (string)

Turn on/off color output.

  • on
  • off
  • auto

--no-sign-request (boolean)

Do not sign requests. Credentials will not be loaded if this argument is provided.

--ca-bundle (string)

The CA certificate bundle to use when verifying SSL certificates. Overrides config/env settings.

--cli-read-timeout (int)

The maximum socket read time in seconds. If the value is set to 0, the socket read will be blocking and not timeout. The default value is 60 seconds.

--cli-connect-timeout (int)

The maximum socket connect time in seconds. If the value is set to 0, the socket connect will be blocking and not timeout. The default value is 60 seconds.

Output

None