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User Guide

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[ aws . ssm-contacts ]



Contacts are either the contacts that Incident Manager engages during an incident or the escalation plans that Incident Manager uses to engage contacts in phases during an incident.

See also: AWS API Documentation

See 'aws help' for descriptions of global parameters.


--alias <value>
[--display-name <value>]
--type <value>
--plan <value>
[--tags <value>]
[--idempotency-token <value>]
[--cli-input-json <value>]
[--generate-cli-skeleton <value>]


--alias (string)

The short name to quickly identify a contact or escalation plan. The contact alias must be unique and identifiable.

--display-name (string)

The full name of the contact or escalation plan.

--type (string)

To create an escalation plan use ESCALATION . To create a contact use PERSONAL .

Possible values:


--plan (structure)

A list of stages. A contact has an engagement plan with stages that contact specified contact channels. An escalation plan uses stages that contact specified contacts.

Stages -> (list)

A list of stages that the escalation plan or engagement plan uses to engage contacts and contact methods.


A set amount of time that an escalation plan or engagement plan engages the specified contacts or contact methods.

DurationInMinutes -> (integer)

The time to wait until beginning the next stage. The duration can only be set to 0 if a target is specified.

Targets -> (list)

The contacts or contact methods that the escalation plan or engagement plan is engaging.


The contact or contact channel that's being engaged.

ChannelTargetInfo -> (structure)

Information about the contact channel Incident Manager is engaging.

ContactChannelId -> (string)

The Amazon Resource Name (ARN) of the contact channel.

RetryIntervalInMinutes -> (integer)

The number of minutes to wait to retry sending engagement in the case the engagement initially fails.

ContactTargetInfo -> (structure)

Information about the contact that Incident Manager is engaging.

ContactId -> (string)

The Amazon Resource Name (ARN) of the contact.

IsEssential -> (boolean)

A Boolean value determining if the contact's acknowledgement stops the progress of stages in the plan.

JSON Syntax:

  "Stages": [
      "DurationInMinutes": integer,
      "Targets": [
          "ChannelTargetInfo": {
            "ContactChannelId": "string",
            "RetryIntervalInMinutes": integer
          "ContactTargetInfo": {
            "ContactId": "string",
            "IsEssential": true|false

--tags (list)

Adds a tag to the target. You can only tag resources created in the first Region of your replication set.


A container of a key-value name pair.

Key -> (string)

Name of the object key.

Value -> (string)

Value of the tag.

Shorthand Syntax:

Key=string,Value=string ...

JSON Syntax:

    "Key": "string",
    "Value": "string"

--idempotency-token (string)

A token ensuring that the operation is called only once with the specified details.

--cli-input-json (string) Performs service operation based on the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, the CLI values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

See 'aws help' for descriptions of global parameters.


To create a contact

The following create-contact example creates a contact in your environment with a blank plan. The plan can be updated after creating contact channels. Use the create-contact-channel command with the output ARN of this command. After you have created contact channels for this contact use update-contact to update the plan.

aws ssm-contacts create-contact \
    --alias "akuam" \
    --display-name "Akua Mansa" \
    --type PERSONAL \
    --plan '{"Stages": []}'


    "ContactArn": "arn:aws:ssm-contacts:us-east-2:111122223333:contact/akuam"

For more information, see Contacts in the Incident Manager User Guide.


ContactArn -> (string)

The Amazon Resource Name (ARN) of the created contact or escalation plan.