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User Guide

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[ aws . ssm-contacts ]



Updates the contact or escalation plan specified.

See also: AWS API Documentation

See 'aws help' for descriptions of global parameters.


--contact-id <value>
[--display-name <value>]
[--plan <value>]
[--cli-input-json <value>]
[--generate-cli-skeleton <value>]


--contact-id (string)

The Amazon Resource Name (ARN) of the contact or escalation plan you're updating.

--display-name (string)

The full name of the contact or escalation plan.

--plan (structure)

A list of stages. A contact has an engagement plan with stages for specified contact channels. An escalation plan uses these stages to contact specified contacts.

Stages -> (list)

A list of stages that the escalation plan or engagement plan uses to engage contacts and contact methods.


A set amount of time that an escalation plan or engagement plan engages the specified contacts or contact methods.

DurationInMinutes -> (integer)

The time to wait until beginning the next stage. The duration can only be set to 0 if a target is specified.

Targets -> (list)

The contacts or contact methods that the escalation plan or engagement plan is engaging.


The contact or contact channel that's being engaged.

ChannelTargetInfo -> (structure)

Information about the contact channel Incident Manager is engaging.

ContactChannelId -> (string)

The Amazon Resource Name (ARN) of the contact channel.

RetryIntervalInMinutes -> (integer)

The number of minutes to wait to retry sending engagement in the case the engagement initially fails.

ContactTargetInfo -> (structure)

Information about the contact that Incident Manager is engaging.

ContactId -> (string)

The Amazon Resource Name (ARN) of the contact.

IsEssential -> (boolean)

A Boolean value determining if the contact's acknowledgement stops the progress of stages in the plan.

JSON Syntax:

  "Stages": [
      "DurationInMinutes": integer,
      "Targets": [
          "ChannelTargetInfo": {
            "ContactChannelId": "string",
            "RetryIntervalInMinutes": integer
          "ContactTargetInfo": {
            "ContactId": "string",
            "IsEssential": true|false

--cli-input-json (string) Performs service operation based on the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, the CLI values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

See 'aws help' for descriptions of global parameters.


To update the engagement plan of contact

The following update-contact example updates the engagement plan of the contact Akua to include the three types of contacts channels. This is done after creating contact channels for Akua.

aws ssm-contacts update-contact \
    --contact-id "arn:aws:ssm-contacts:us-east-2:111122223333:contact/akuam" \
    --plan '{"Stages": [{"DurationInMinutes": 5, "Targets": [{"ChannelTargetInfo": {"ContactChannelId": "arn:aws:ssm-contacts:us-east-2:111122223333:contact-channel/akuam/beb25840-5ac8-4644-95cc-7a8de390fa65","RetryIntervalInMinutes": 1 }}]}, {"DurationInMinutes": 5, "Targets": [{"ChannelTargetInfo":{"ContactChannelId": "arn:aws:ssm-contacts:us-east-2:111122223333:contact-channel/akuam/49f3c24d-5f9f-4638-ae25-3f49e04229ad", "RetryIntervalInMinutes": 1}}]}, {"DurationInMinutes": 5, "Targets": [{"ChannelTargetInfo": {"ContactChannelId": "arn:aws:ssm-contacts:us-east-2:111122223333:contact-channel/akuam/77d4f447-f619-4954-afff-85551e369c2a","RetryIntervalInMinutes": 1 }}]}]}'

This command produces no output.

For more information, see Contacts in the Incident Manager User Guide.