Digital Transformation and DSP Enablement

With connectivity ubiquity, CSPs are venturing in new spaces, and connecting things in support of Industry 4.0, delivery of content, and improving their users’ experience. This is particularly compelling with the advent of 5G as it tackles latency limitations by using cloud technologies concepts and leveraging computing advances. This enables a new wave of services to be provided to end users such as AR/VR gaming, remote surgeries, and connected cars. CSPs will no longer solely provision basic network connectivity services; they will provision a wider range of services such as remote surgery, intelligent driving, smart factories, etc., becoming DSPs.

To enable the transformation from CSP to DSP, traditional business and operational processes need to evolve. This is achieved through the following key enablers:

• Digitization of the customer touchpoints to transform all of CSPs’ customer touchpoints (retail and enterprise), and adoption of a digital-first strategy. In short, all of the CSP services being offered are accessible through digital mediums and exposed over Machine to Machine (M2M) interfaces for consumption and automation. 

• Offer digital services to customers to augment CSPs’ core traditional Telco offering of voice, messaging, and data with not just advanced media services and applications, but also exposed network services to industry/enterprises to enable innovative services and monetize 5G networks. This requires a multi-service OSS automation platform to manage and operate this ecosystem.

• Modernization of the underlying network to enable the elasticity and scalability required for offering such digital services with high efficiency and low cost. The architectural innovation in 5G allows that, but it requires full automation of the operating tools and processes.

• Data-driven network to enable Artificial Intelligence (AI) and ML-based business and network operations. There is a huge amount of data generated by all the network, IT, and enterprise workloads, which provides tremendous possibilities to drive efficiencies and improve customer experience, as well as open new revenue streams. This would require setting up a secure unified data lake at the center of the network.

Our proposed OSS Architecture on AWS helps you deliver on these key enablers. It also helps CSPs to adopt an automation framework that can manage both the IT and telecom workloads, across all the deployment models and vendors, to provide a single unified view and a single unified API for their entire network.