End of support notice: On March 31, 2027, AWS will end support for Amazon WorkMail. After March 31, 2027, you will no longer be able to access the Amazon WorkMail console or Amazon WorkMail resources. For more information, see [Amazon WorkMail end of support](https://docs.aws.amazon.com/workmail/latest/adminguide/workmail-end-of-support.html). 

# Working with shared and full access inboxes
<a name="shared-inboxes"></a>

You can open inboxes that other users share with you or that your administrator grants you permission to access.

For information about sharing your inbox with another user, see [Sharing your inbox with another user](share_your_inbox.md).

**Topics**
+ [Opening shared inboxes](#open_shared_inbox)
+ [Opening full access inboxes](#open_full_access_mailbox)

## Opening shared inboxes
<a name="open_shared_inbox"></a>

You can open an inbox that another user has shared with you.

**To open a shared inbox**

1. In the Amazon WorkMail web application, on the shortcut bar, choose the mail icon.

1. At the bottom of the navigation pane, choose **Open other inbox**.

1. In the **Open other folders** dialog box, choose **Name**.

1. For **Address Book**, select the owner of the inbox to open, and choose **OK**.

1. In the **Open other folders** dialog box, for **Folder type**, choose **Inbox**.

1. Choose **Show subfolders**, **OK**.

   The shared mail folders are now visible in the navigation pane.
**Note**  
The shared folders are stored in your Amazon WorkMail web application profile. The next time you log in to the Amazon WorkMail web application, the opened folders are still displayed.  
If you receive a message saying `You have insufficient privileges to open this folder`, contact the owner of the folder and ask them to grant you access.  
To change folder permissions, in the navigation pane, right-click the folder, choose **Properties**, **Permissions**.

1. To close a shared folder, open the context (right-click) menu for the shared folder, and choose **Close store**.

## Opening full access inboxes
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You can open all the folders in an inbox for which your administrator has given you full access.

**To open a full access inbox**

1. In the Amazon WorkMail web application, on the shortcut bar, choose the mail icon.

1. At the bottom of the navigation pane, choose **Open other inbox**.

1. In the **Open other folders** dialog box, choose **Name**. 

1. For **Address Book**, select the owner of the inbox to open, and choose **OK**.

1. In the **Open other folders** dialog box, for **Folder type**, choose **All**. 

The shared inbox is now visible in the navigation pane.

**Note**  
The shared inboxes are stored in your Amazon WorkMail web application profile. The next time you log in to the Amazon WorkMail web application, the opened inboxes are still displayed.  
If you receive a message saying `You have insufficient privileges to open this folder`, contact your administrator and ask them to grant you access. 

To close a shared inbox, open the context (right-click) menu for the shared inbox, and then choose **Close store**.