Troubleshooting common AWS DeepRacer Student issues - AWS DeepRacer Student
Why was I automatically signed out of my AWS DeepRacer Student account?How do I opt out of the AWS AI & ML Scholarship program?I can't delete my AWS DeepRacer Student accountI can't find my school name on the dropdown listI can't continue training my modelI get an "An account is registered with this email" error messageI signed up with a Gmail account and can't find my verification code

Troubleshooting common AWS DeepRacer Student issues

Why was I automatically signed out of my AWS DeepRacer Student account?

In compliance with AWS security policy, you are automatically signed out of your AWS DeepRacer Student account after 30 days.

How do I opt out of the AWS AI & ML Scholarship program?

The AWS AI & ML Scholarship program is optional and intended for underserved and underrepresented students who are 16 years or older. When you sign up for AWS DeepRacer Student, by default you are not enrolled in the AWS AI & ML Scholarship program.

To participate, you must first opt in by checking the box in the Do you want to be considered for the AWS AI & ML Scholarship program? section as you sign up for AWS DeepRacer Student or later from the Your profile page, which is accessible from the site's left navigation pane.

  • Opting in to the program only gives you access to the application process. You can still choose not to apply.

I can't delete my AWS DeepRacer Student account

If you can't delete your AWS DeepRacer Student account, check to see if you've created an AWS DeepRacer multi-user event. AWS Player accounts are a managed identity solution created by AWS for AWS DeepRacer multi-user and AWS DeepRacer Student. Your AWS Player account holds all of the resources created in each of these AWS services.

  • To ensure that participants of events you create are not left with a broken experience, you can't delete your AWS DeepRacer Student account if it contains resources for an AWS DeepRacer multi-user event.

I can't find my school name on the dropdown list

You may not find all schools on the dropdown list, particularly high schools.

  • If your school isn't on the dropdown list, choose Other and enter your school name.

I can't continue training my model

You may have exceeded the monthly model training-hour limit.

  • Go to the Home page to check your Used training hours in the Model training hours remaining section. If you have exceeded your model training hours, wait until your hours reset to begin training again.

I get an "An account is registered with this email" error message

You receive this error message when you enter a confirmation code into the AWS Player account Sign up page and you've already used the same email address to sign up for an AWS Player account through AWS DeepRacer multi-user. You also receive this error when you've previously used the same email address to sign up for an AWS DeepRacer Student account.

  • Sign in to the AWS DeepRacer Student sign-in page using the credentials you've previously created or request a password reset by selecting Forgot password? under the Password field.

I signed up with a Gmail account and can't find my verification code

If you've signed up for an AWS Player account using a Gmail account and can't find your verification code message, it may have been delivered to the wrong folder.

  • Sign in to your Gmail account and check your Promotions folder for a message titled, "Your AWS Player profile verification code".