Using Slack code channels
You can move an investigation into its own Slack code channel, where your team and AWS DevOps Agent work on that investigation together. Code channels are part of Slack Code, a Slack feature for working with agents in a dedicated channel. For more information about Slack Code and code channels, see Slack Code
With a code channel for an investigation, you can do the following:
Follow the investigation's updates in a single channel, apart from your other alerts and conversations.
Bring together the people working on the investigation in one private channel.
Review the investigation's findings and mitigation plan on the channel's Investigation and Mitigation plan tabs, which AWS DevOps Agent keeps up to date.
Ask AWS DevOps Agent questions about the investigation, together with your team, without mentioning the app.
Keep using your associated Slack channel as before, with a thread for each investigation.
Before you begin
To open a code channel for an investigation, verify that you have the following:
A Slack channel association with Bidirectional mode turned on. For more information about setting up the association, see Connecting Slack.
The code channel permissions in your Slack workspace. If you connected your Slack workspace before code channels were available, update its permissions. For more information about updating permissions, see Updating Slack permissions for an existing workspace.
Opening a code channel for an investigation
When AWS DevOps Agent posts an investigation card to your associated channel, the card includes an Open in code channel button.
To open a code channel for an investigation
In Slack, open the associated channel, and find the investigation card.
On the card, choose Open in code channel.
AWS DevOps Agent creates a private code channel named after the investigation, and posts a link to it in the investigation card's thread. You and your teammates can join the code channel for that investigation.
The following image shows an investigation card in the associated channel #ops-alerts, with the Open in code channel button.
Working in the code channel
After you open a code channel, the investigation's updates post to the code channel instead of the card's thread. The channel's Investigation tab collects the updates, newest first. When AWS DevOps Agent produces a mitigation plan, a Mitigation plan tab appears.
The Investigation tab opens in a panel beside the channel. At the top, the tab shows the investigation title, its status and start time, and a short summary of the incident, the cause, and the proposed mitigation. A View investigation link opens the investigation in the AWS DevOps Agent web app. After the summary, each update has a heading, such as a finding or a cause, followed by its details, newest first.
The following image shows a code channel for an investigation into CheckoutServiceLambda errors, with the Investigation tab open.
To ask AWS DevOps Agent about the investigation, write your message in the code channel. You don't need to mention the app. AWS DevOps Agent answers in the channel.
The following image shows a question in a code channel that doesn't mention the app, and the answer from AWS DevOps Agent.
Troubleshooting code channels
If an investigation card doesn't show Open in code channel, verify that the card's channel association has Bidirectional set to Enabled. Then verify that your Slack workspace has the code channel permissions. For instructions on adding the permissions, see Updating Slack permissions for an existing workspace.
For other Slack problems, see Troubleshooting Slack communication.
