AWS Direct Connect
User Guide

Requesting Cross Connects at AWS Direct Connect Locations

After you have downloaded your Letter of Authorization and Connecting Facility Assignment (LOA-CFA), you need to complete your cross-network connection, also known as a cross connect. If you already have equipment located in an AWS Direct Connect location, contact the appropriate provider to complete the cross connect. For specific instructions for each provider, see the table below. Contact your provider for cross connect pricing. After the cross connect is established, you can create the virtual interfaces using the AWS Direct Connect console.

Some locations are set up as a campus. For more information, see AWS Direct Connect Locations.

If you do not already have equipment located in an AWS Direct Connect location, you can work with one of the partners in the AWS Partner Network (APN) to help you to connect to an AWS Direct Connect location. For a list of partners in the APN with experience connecting to AWS Direct Connect, see APN Partners supporting AWS Direct Connect. You must share the LOA-CFA with your selected provider to facilitate your cross connect request.

An AWS Direct Connect connection can provide access to resources in other regions. For more information, see Accessing a Remote AWS Region.

Note

If the cross connect is not completed within 90 days, the authority granted by the LOA-CFA expires. To renew a LOA-CFA that has expired, you can download it again from the AWS Direct Connect console. For more information, see Downloading the LOA-CFA.

Asia Pacific (Mumbai)

Location How to request a connection
GPX, Mumbai Contact GPX at nkankane@gpxglobal.net.
NetMagic DC2, Bangalore Contact NetMagic Sales and Marketing toll-free at 18001033130 or at marketing@netmagicsolutions.com.
Sify Rabale, Mumbai Contact Sify at aws.directconnect@sifycorp.com.
STT Delhi DC2, Delhi Contact STT at enquiry.AWSDX@sttelemediagdc.in.
STT GDC Pvt. Ltd. VSB, Chennai Contact STT at enquiry.AWSDX@sttelemediagdc.in.
STT Hyderabad DC1, Hyderabad Contact STT at enquiry.AWSDX@sttelemediagdc.in.

Asia Pacific (Seoul)

Location How to request a connection
KINX Gasan Data Center, Seoul Contact KINX at sales@kinx.net.
LG U+ Pyeong-Chon Mega Center, Seoul Submit the LOA document to kidcadmin@lguplus.co.kr and center8@kidc.net.

Asia Pacific (Singapore)

Location How to request a connection
Equinix SG2, Singapore Contact Equinix at awsdealreg@equinix.com.
Global Switch, Singapore Contact Global Switch at salessingapore@globalswitch.com.
GPX, Mumbai Contact GPX at nkankane@gpxglobal.net.
iAdvantage Mega-i, Hong Kong Contact iAdvantage at cs@iadvantage.net or place an order using iAdvantage Cabling Order e-Form.
Menara AIMS, Kuala Lumpur Existing AIMS customers can request a X-Connect order using the Customer Service portal by filling out the Engineering Work Order Request Form and contacting service.delivery@aims.com.my if there are any problems submitting the request.

Asia Pacific (Sydney)

Location How to request a connection
Equinix SY3, Sydney Contact Equinix at awsdealreg@equinix.com.
Global Switch SY6, Sydney Contact Global Switch at salessydney@globalswitch.com.
NEXTDC C1, Canberra Contact NEXTDC at nxtops@nextdc.com.
NEXTDC M1, Melbourne Contact NEXTDC at nxtops@nextdc.com.
NEXTDC P1, Perth Contact NEXTDC at nxtops@nextdc.com.

Asia Pacific (Tokyo)

Location How to request a connection
AT Tokyo Chuo Data Center, Tokyo Contact AT TOKYO at at-sales@attokyo.co.jp.
Chief Telecom LY, Taipei Contact Chief Telecom at vicky_chan@chief.com.tw.
Chunghwa Telecom, Taipei Contact CHT Taipei IDC NOC at taipei_idc@cht.com.tw.
Equinix OS1, Osaka Contact Equinix at awsdealreg@equinix.com.
Equinix TY2, Tokyo Contact Equinix at awsdealreg@equinix.com.

AWS GovCloud (US-West)

Location How to request a connection
Equinix SV5, San Jose Contact Equinix at awsdealreg@equinix.com.

Canada (Central)

Location How to request a connection
Allied 250 Front St W, Toronto Contact driches@alliedreit.com.
Cologix MTL3, Montreal Contact Cologix at aws@cologix.com.
Cologix VAN2, Vancouver Contact Cologix at aws@cologix.com.
eStruxture, Montreal Contact eStruxture at directconnect@estruxture.com.

China (Beijing)

Location How to request a connection
CIDS Jiachuang IDC, Beijing Contact dx-order@sinnet.com.cn.
Sinnet Jiuxianqiao IDC, Beijing Contact dx-order@sinnet.com.cn.

China (Ningxia)

Location How to request a connection
Industrial Park IDC, Ningxia Contact dx@nwcdcloud.cn.
Shapotou IDC, Ningxia Contact dx@nwcdcloud.cn.

EU (Frankfurt)

Location How to request a connection
CE Colo, Prague Contact CE Colo at info@cecolo.com.
DigiPlex Ulven, Oslo Contact DigiPlex at helpme@digiplex.com.
Equinix AM3, Amsterdam Contact Equinix at awsdealreg@equinix.com.
Equinix FR5, Frankfurt Contact Equinix at awsdealreg@equinix.com.
Equinix HE6, Helsinki Contact Equinix at awsdealreg@equinix.com.
Equinix MU1, Munich Contact Equinix at awsdealreg@equinix.com.
Equinix WA1, Warsaw Contact Equinix at awsdealreg@equinix.com.
Interxion AMS7, Amsterdam Contact Interxion at customer.services@interxion.com.
Interxion CPH2, Copenhagen Contact Interxion at customer.services@interxion.com.
Interxion FRA6, Frankfurt Contact Interxion at customer.services@interxion.com.
Interxion MAD2, Madrid Contact Interxion at customer.services@interxion.com.
Interxion STO1, Stockholm Contact Interxion at customer.services@interxion.com.
Interxion VIE2, Vienna Contact Interxion at customer.services@interxion.com.
Interxion ZUR1, Zurich Contact Interxion at customer.services@interxion.com.
IPB, Berlin Contact IPB at kontakt@ipb.de.
Equinix ITConic MD2, Madrid Contact Equinix at awsdealreg@equinix.com.
Telehouse Voltaire, Paris Create a request using the Customer Portal. The request type is DFM/SFM Layout/Connectivity/MMR Circuit Commissioning.

EU (Ireland)

Location How to request a connection
Digital Realty (UK), Docklands Contact Digital Realty (UK) at amazon.orders@digitalrealty.com.
Eircom Clonshaugh Contact Eircom at awsorders@eircom.ie.
Equinix DX1, Dubai Contact Equinix at awsdealreg@equinix.com.
Equinix LD5, London (Slough) Contact Equinix at awsdealreg@equinix.com.
Interxion DUB2, Dublin Contact Interxion at customer.services@interxion.com.
Interxion MRS1, Marseille Contact Interxion at customer.services@interxion.com.
Teraco CT1, Cape Town Contact Teraco at support@teraco.co.za for existing Teraco customers or connect@teraco.co.za for new customers.
Teraco JB1, Johannesburg Contact Teraco at support@teraco.co.za for existing Teraco customers or connect@teraco.co.za for new customers.

EU (London)

Location How to request a connection
Digital Realty (UK), Docklands Contact Digital Realty (UK) at amazon.orders@digitalrealty.com.
Equinix LD5, London (Slough) Contact Equinix at awsdealreg@equinix.com.
Equinix MA3, Manchester Contact Equinix at awsdealreg@equinix.com.
Telehouse West, London Contact Telehouse UK at sales.support@uk.telehouse.net.

EU (Paris)

Location How to request a connection
Equinix PA3, Paris Contact Equinix at awsdealreg@equinix.com.
Interxion PAR7, Paris Contact Interxion at customer.services@interxion.com.
Telehouse Voltaire, Paris Create a request using the Customer Portal. The request type is DFM/SFM Layout/Connectivity/MMR Circuit Commissioning.

South America (São Paulo)

Location How to request a connection
Equinix RJ2, Rio de Janeiro Contact Equinix at awsdealreg@equinix.com.
Equinix SP4, São Paulo Contact Equinix at awsdealreg@equinix.com.
Tivit Contact Tivit at aws@tivit.com.br.

US East (Ohio)

Location How to request a connection
Cologix COL2, Columbus Contact Cologix at aws@cologix.com.
Cologix MIN3, Minneapolis Contact Cologix at aws@cologix.com.
CyrusOne West III, Houston Submit a request using customer portal.
Equinix CH2, Chicago Contact Equinix at awsdealreg@equinix.com.
QTS Chicago Contact QTS at AConnect@qtsdatacenters.com.
Netrality Properties, 1102 Grand, Kansas City Contact Netrality Properties at support@netrality.com.

US East (N. Virginia)

Location How to request a connection
165 Halsey Street, Newark Refer to the resources at http://www.165halsey.com/colocation-services/connectivity/ or contact operations@165halsey.com.
CoreSite NY1, New York Place an order using the CoreSite Customer Portal. After you complete the form, review the order for accuracy, and then approve it using the website.
CoreSite VA1, Reston Place an order at the CoreSite Customer Portal. After you complete the form, review the order for accuracy, and then approve it using the website.
Digital Realty ATL1, Atlanta Contact Digital Realty at amazon.orders@digitalrealty.com.
Equinix DC2/DC11, Ashburn Contact Equinix at awsdealreg@equinix.com.
Equinix DA2, Dallas Contact Equinix at awsdealreg@equinix.com.
Equinix MI1, Miami Contact Equinix at awsdealreg@equinix.com.
Lightower, Philadelphia Contact Lightower at awsorders@lightower.com.
Markley, One Summer Street, Boston Create a request using the customer portal. For new queries, contact sales@markleygroup.com.

US West (N. California)

Location How to request a connection
CoreSite LA1, Los Angeles Place an order using the CoreSite Customer Portal. After you complete the form, review the order for accuracy, and then approve it using the website.
CoreSite SV4, Santa Clara Place an order using the CoreSite Customer Portal. After you complete the form, review the order for accuracy, and then approve it using the MyCoreSite website.
Equinix LA3, El Segundo Contact Equinix at awsdealreg@equinix.com.
Equinix SV5, San Jose Contact Equinix at awsdealreg@equinix.com.
PhoenixNAP, Phoenix Contact phoenixNAP Provisioning at provisioning@phoenixnap.com.

US West (Oregon)

Location How to request a connection
CoreSite DE1, Denver Place an order using the CoreSite Customer Portal. After you complete the form, review the order for accuracy, and then approve it using the website.
EdgeConneX, Portland Place an order using the EdgeOS Customer Portal. After you have submitted the form, EdgeConneX will provide a service order form for approval. You can send questions to cloudaccess@edgeconnex.com.
Equinix SE2, Seattle Contact Equinix at support@equinix.com.
Pittock Block, Portland Send requests by email to crossconnect@pittock.com or by phone at +1 503 226 6777.
Switch SUPERNAP 8, Las Vegas Contact Switch SUPERNAP at orders@supernap.com.
TierPoint Seattle Contact TierPoint at sales@tierpoint.com.